We want you to love your Zip Top purchase! If your selection does not meet your satisfaction, we will gladly exchange or refund your purchase, excluding delivery charges.

Products can be exchanged or returned within 30 days of receipt if they are in new, unused condition and in the original packaging. 

To initiate a return or exchange please contact us on the contact us page on our website.

If you have questions about your return you can contact our Customer Support at

After the item has been returned and approved, the refund or exchange is typically processed within 3-5 business days.

Refunds for items purchased through will be issued in the original form of payment for the amount paid for the item.

Items purchased at an another Zip Top retailer should be returned directly to the store where they were purchased.